If you wish to cancel your subscription to Psycounts this is where you can do that. However, if you do cancel your subscription all the data will be deleted from our system at the end of your current subscription period. Accounts in trial period will be cancelled immediately. Please contact us first if you intend to leave, you may wish to take your data with you for tax purposes. We won’t be able to recover your data after termination of service.
You can request deletion of your account and its data at any time — in the app under Settings, or on the web from your Account settings page. If you have an active subscription, please cancel it first — you'll be asked to do this before you can request deletion.
When you request deletion we start a 14-day cool-off period and email you a confirmation. Nothing changes until then, and you can cancel any time before the scheduled date. After that your account is closed and you are signed out, and we delete your personal data in line with UK GDPR — keeping only the limited records the law requires us to retain, which are then permanently erased. We only ever delete the data belonging to the account that requested it.
Once logged into Psycounts, at the top right of the screen you will see your username, clicking on this will drop down a menu giving you the option to logout. For security reasons it is recommended that you Logout when you are not using the system.